Shipping and Returns

Shipping 

We use a combination of both Australia Post and Interparcel Freight depending on the package ordered.

All goods are shipped within 24 hours of payment being received, excluding weekends and public holidays. 

If payment is made before 12.00 p.m AEST goods will generally despatch same day. If payment made after 12.00 p.m AEST goods will be despatched following day.

Refund / Returns

Our water heater units are covered by a 12 month warranty. If you endeavour a fault with your unit within this time frame please contact us on 07 5535 6361 and we will assist and advice of how to go about returning your unit to us for further inspection.

Buyer is responsible for shipping or postage cost for the return of the goods to us.

If your unit is outside the warranty period please contact us as we carry a full range of spare parts for our units and offer a repair service.